Terms and Conditions

Welcome to JK Glass Door & Window. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

Use of Website

• You agree to use our website for lawful purposes only.
• You may not use our content or services for any illegal or unauthorized purpose.

Services

• All services provided are subject to availability and confirmation.
• Project timelines and deliverables will be outlined in individual service agreements.

Pricing and Payment

• All prices are quoted in [USD] unless stated otherwise.
• Payments must be made as per the agreement terms.
• We reserve the right to change pricing at any time with notice.

Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability is limited to the amount paid for the service in question.

Governing Law

These terms shall be governed by the laws of the State of Ohio, USA.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with the updated effective date.

Refund Policy

Customer Satisfaction is Our Priority

At JK Glass Door & Window, we strive to provide the highest quality products and services. If you’re not satisfied, here’s how our refund policy works:

Service-Based Refunds

• Refunds for services are considered on a case-by-case basis.
• A full refund may be issued if the cancellation request is made before any work has commenced.
• If a portion of the work has been completed, a partial refund may be provided based on the percentage of work done.
• No refunds will be issued once the service has been fully delivered or completed.
• Any refund requests must be made within 7 days of the service start date.
• If work has not begun, a refund may be issued minus a 10% charge for pre-planning and other preparation costs.
• If a portion of the service has been completed, a partial refund may be offered.

Product-Based Refunds (If Applicable)

• All products are non-refundable due to their customized nature and made-to-order specifications.
• A restocking fee of 10% may apply for returned items unless the product was damaged or incorrect.
• Certain categories of products, such as clearance items and specially discounted inventory, are not eligible for refunds.
• Items must be unused and in original packaging.
• Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Non-Refundable Items

• Custom-made items: These include any glass, windows, doors, or other customized products or furniture pieces that are built to specific client dimensions, materials, colours, or personalized designs that differ from standard catalogue offerings. Due to their personalized nature, these items cannot be resold or repurposed and are therefore non-refundable.
• Digital products after download/access
• Services that have been fully delivered

Requesting a Refund

To request a refund, contact us at:

Email: jkglassdoornwindow@gmail.com
Phone: +1 (614) 813-0721
Include your order number and reason for the request. We will respond within 2-3 business days.

Thank you for choosing JK Glass Door & Window. We value your trust and aim to provide a seamless, professional experience.